This Privacy Policy explains how Dock Armor Fenders LLC ("we," "us," or "our") collects, uses, discloses, and protects personal information when you interact with us—including when you submit an Instant Form on Facebook or Instagram ("Meta Lead Ads"), visit our website, or communicate with us. If you do not agree with this Policy, please do not submit your information.
Meta Lead Ads disclosure: When you submit an Instant Form on Facebook or Instagram, Meta transfers your form responses (e.g., name, email, phone, and any custom question responses) to us. We use that information to provide quotes, schedule services, and send updates you request. Your use of Meta’s platforms is also subject to Meta’s own privacy policies.
1) Who we are
Business: Dock Armor Fenders LLC
Postal Address: 46 Center Street Chula Vista, CA 91910
Email: info@dockarmorfenders.com
Phone: 858-344-1011
2) Scope
This Policy applies to information we collect through:
Meta Lead Ads forms you submit on Facebook or Instagram;
Our websites, landing pages, and forms we host;
Emails, calls, and text messages with us; and
Our offline interactions (e.g., scheduling and installations).
This Policy does not cover third-party websites, apps, or services we do not control.
3) What we collect
Information you provide directly:
Identifiers and contact details (name, email, phone number).
Service details (e.g., boat length, home marina, installation timeline, project notes).
Communications (your messages and call notes).
Information we collect automatically:
Device and usage data (IP address, browser type, pages viewed, referring/exit pages, timestamps).
Approximate location (derived from IP address).
Cookies and similar technologies (see Cookies & Ads below).
Sensitive personal information: We do not seek to collect sensitive categories (e.g., government IDs, precise geolocation, health data) via Meta Lead Ads forms. Please do not submit such information.
4) How we use information
We use personal information to:
Provide quotes, schedule consultations/installation, and deliver services;
Communicate with you (email/SMS/calls) about your requests and our offerings;
Process payments and manage orders (if applicable);
Operate, analyze, and improve our websites, ads, and services;
Prevent fraud, secure our systems, and comply with law;
Market our products (including audience measurement and ad relevance, where permitted).
Legal bases for EEA/UK users: contract performance; legitimate interests (e.g., service improvement and marketing); consent (where required, e.g., certain cookies/SMS); and legal obligations.
5) Sharing and disclosure
We may share personal information with:
Service providers/processors (e.g., website hosting, CRM/lead management, analytics, messaging, payment processing, and installers or logistics partners) under contracts that restrict their use of your data to our instructions;
Advertising/analytics partners (e.g., Meta, Google) for measurement and ad relevance, where permitted by law and your settings;
Business transfers (e.g., merger, acquisition, or asset sale);
Legal and safety purposes (e.g., to comply with laws, enforce agreements, or protect rights, safety, and property).
Sale/Share of data (US state laws): We do not sell personal information for money. We may "share" personal information for cross-context behavioral advertising as defined under California law when we use advertising cookies or similar tools. You can opt out (see Your Privacy Choices).
6) Cookies & ads
We use cookies, pixels, and similar technologies to operate the site, remember preferences, measure traffic, and personalize/measure ads. You can:
Adjust your browser settings to block or delete cookies;
Use our Cookie Preferences tool (if available);
Use platform controls (e.g., Meta Ad Preferences, Google Ad Settings).
7) Retention
We keep personal information only as long as necessary for the purposes described above, including to comply with legal, accounting, or reporting requirements. Typical retention for leads is 12-24 months from last interaction unless you request deletion sooner.
8) Your privacy choices & rights
Email/SMS marketing: You can unsubscribe from emails via the link provided. For SMS, reply STOP to opt out. Message and data rates may apply.
Do Not Sell or Share (CA/CO/CT/VA/UT): If you want to opt out of cross-context behavioral advertising ("sharing"), click: Do Not Sell or Share My Personal Information. We will honor Global Privacy Control (GPC) signals where required.
Access, correction, deletion (state & EEA/UK rights): You may have the right to request access to, correct, or delete your personal information, and to receive it in portable format. You can also object or restrict certain processing and withdraw consent where processing is based on consent.
How to exercise: Email info@dockarmorfenders.com with your request and sufficient information to verify your identity. If you use an authorized agent (CA), we may require proof of authorization. We will respond within the timelines required by law.
Appeals (VA/CO/CT): If we deny your request, you may appeal by replying to our decision email. You may also contact your state Attorney General.
9) California “Notice at Collection”
We collect the following categories of personal information for the business and commercial purposes described in Section 4 above and retain them as described in Section 7:
We do not knowingly collect or process sensitive personal information for the purpose of inferring characteristics.
10) International data transfers
If you are outside the United States, your information may be transferred to and processed in countries that may have different data protection laws. Where required, we use appropriate safeguards for such transfers.
11) Security
We employ administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure.
12) Children’s privacy
Our services are not directed to children. We do not knowingly collect personal information from children under 13 (or under 16 in the EEA/UK). If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.
13) Changes to this Policy
We may update this Policy from time to time. The “Last updated” date indicates when changes were made. Significant changes will be posted on this page and, where appropriate, notified to you.
14) Contact us
If you have questions or requests regarding this Policy or our privacy practices, contact:
Dock Armor Fenders LLC Attn: Privacy 46 Center Street Chula Vista, CA 91910 Email: info@dockarmorfenders.com Phone: 858-344-1011
SMS marketing disclosure
By submitting your phone number, you agree to receive text messages from Dock Armor Fenders LLC related to your inquiry and our services. Consent is not a condition of purchase. Message & data rates may apply. Message frequency varies. Reply STOP to opt out and HELP for help.
